Western Union Money Transfer (how to's)

WESTERN UNION WEBSITE Philipines: http://www.westernunion.com.ph/en/index.php

HOW TO SEND MONEY (via WESTERN UNION):

1.) COMPLETE THE 'TO SEND MONEY' FORM Fill out the appropriate 'To Send Money' form provided and present to the Agent the original copy of your valid photo identification. You can call the Philippines Customer Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines) or +632 888-1200 (for calls from overseas) for more information.

If you have a Western Union® Gold Card issued in the Philippines, please present the card along with your valid photo identification or other supporting documents to the Agent.


2.) PAY FOR YOUR MONEY TRANSFER Give the Agent the amount of money that you (the Sender) want to send together with the necessary service fees2.


3.) SIGN AND RECEIVE YOUR RECEIPT You will be required to sign a receipt after you have verified that all the details printed on the receipt are correct. One of the details printed on the receipt is your Money Transfer Control Number (MTCN). The MTCN is important and must only be disclosed to your intended recipient.


4.) INFORM YOUR RECEIVER It is time to contact the intended Receiver (or beneficiary) of your money, and relay the necessary information to him/her, such as the MTCN, your complete name (as signed in the 'To Send Money' form), amount sent, and the country the money was sent from.


5.) TRACK YOUR MONEY Go to the 'Tracking' link that's on the homepage of our website. You can then track the status of your money by typing in your name (as signed in the 'To Send Money' form) and MTCN.

Check the status of your money transfer now at https://wumt.westernunion.com/asp/orderstatus.asp?country=global

You can also call the Philippines Customer Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines) or +632 888-1200 (for calls from overseas), to check the status of your money transfer.

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RECEIVING THE MONEY (via WESTERN UNION):

1.) CONFIRM THAT THE MONEY IS READY FOR PICK UP Before you (the Receiver) visit our Agent location, make sure that the money is ready to be collected. Confirm the status of your money transfer by calling your sender or the Philippines Customer Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines) or +632 888-1200 (for calls from overseas).

In the case where money is sent to the Receiver's (or beneficiary's) bank account at any of the following Philippine Banks, the money can be withdrawn from the bank account directly:

•Banco de Oro (BDO)
•Bank of the Philippine Islands (BPI)
•Philippine National Bank (PNB)
•Metropolitan Bank and Trust Co. (Metrobank)
•United Coconut Planters Bank (UCPB)
•Rizal Commercial Banking Corporation (RCBC)
•Allied Bank
•Land Bank of the Philippines (LBP)


2.) VISIT THE AGENT LOCATION Remember to bring the following information:

•The 10-digit Money Transfer Control Number (MTCN);
•The Sender's full name (the first, middle and last names as signed on the 'To Send Money' form);
•The City and Country where the money was sent from;
•The Expected Amount of the money transfer;
•Your original valid photo identification.


3.) COMPLETE THE 'TO RECEIVE MONEY' FORM Just fill out the 'To Receive Money' form and provide the Agent the MTCN and present your original valid photo identification.

4.) REVIEW AND SIGN THE RECEIPT You will be given a receipt. Review it thoroughly and sign the receipt if all the details are accurate.

5.) RECEIVE YOUR MONEY The Agent will then hand you your money together with the receipt. The transaction is complete. Please keep your money in a safe and secure place.

WESTERN UNION WEBSITE Global: http://www.westernunion.com/